What is the policy for arriving and departing at Kempinski Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Kempinski Hotel Cancun, All-Inclusive in Cancun
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Key details
About This Resort
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.2
9.4
4.6
4.2
Loved by Kempinski Hotel Cancun guests
"We never had to look for chairs at the pool and/or beach."
"The beach is well maintained and gorgeous."
"All rooms are see view which was amazing."
Luxury Amenities
Kempinski Hotel Cancun sits on powdery white sands along the Caribbean Sea. The hotel boasts a world-class
Accommodations
Rooms at Kempinski Hotel Cancun are beautifully appointed, offering stunning views of the Caribbean Sea. The
Dining Options
Kempinski Hotel Cancun presents diverse dining experiences across multiple restaurants.
Wellness Experience
The
Location and Accessibility
Kempinski Hotel Cancun is conveniently located just
Highlights
Location: 20 minutes from Cancun International Airport
Rooms: Deluxe Seaside Room with private balcony
Dining: Fantino with Mediterranean cuisine
Wellness: Kayantá Spa with Mayan-inspired treatments
Exclusive: The Club Lounge access with Club Seafront Room
“Formerly a Ritz-Carlton, the property retains a tranquil atmosphere, appealing to families with its convenient access to both the pool and beach. While some may find the accommodations slightly dated, the attentive staff and exceptional dining, particularly at The Club Grill, stand out. Its serene setting and focus on service make it a reliably luxurious choice in Cancun.”
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Choose Your Ideal Room
Choose from suites, family rooms, and more—breakfast, free cancellation, and exclusive perks included
Club Sea side King Suite
3 persons
1 King-size bed
room details
Double Room
3 persons
1 Double bed
Smoking
room details
Sea side King Suite
3 persons
1 King-size bed
Non-smoking
Air conditioning
room details
Sea side Suite
3 persons
Partial View
Smoking
Non-smoking
room details
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Rates and Room Availability by Date
Find available dates and compare today’s prices
Resort Features & Services
Unmatched comfort, unforgettable experiences—all built into your stay
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers a delightful mosaic of dining experiences that celebrate local and international flavors. With options ranging from Mediterranean elegance to vibrant Mexican fare, each venue invites guests to indulge in authentic culinary adventures while enjoying diverse ambiances tailored for every mood.
Fantino
Mediterranean and Seafood
Ambiance
Traditional and Romantic
Key Offerings
Experience a stunning Tasting Menu featuring selected dishes from the regular carte, celebrating the rich flavors of the Mediterranean.
Reservation
Recommended
Dinner from 18:30 to 23:00, Monday to Saturday.
The Club Grill
International
Ambiance
Traditional
Key Offerings
Enjoy a dinner experience that brings together a variety of international dishes, perfect for sharing among family or friends in a charming setting.
Reservation
Recommended
Dinner from 18:30 to 23:00, Monday to Saturday.
Casitas
American, Seafood, and Steakhouse
Ambiance
Romantic
Key Offerings
A cozy retreat for dinner, featuring succulent steaks and freshly caught seafood, ideal for intimate evenings by candlelight.
Reservation
Recommended
Dinner from 19:00 to 23:00, Monday to Saturday.
El Café Mexicano
Mexican
Ambiance
Casual and Family-friendly
Key Offerings
Start the day with a hearty breakfast or enjoy a light lunch, featuring authentic Mexican dishes that embrace traditional flavors.
Reservation
Not needed
Breakfast and Lunch from 07:00 to 17:00, Monday to Saturday.
D-Lounge
Seafood and Sushi
Ambiance
Modern and Trendy
Key Offerings
Delight in an exquisite selection of sushi including nigiris and rolls, alongside an expansive cocktail and Omakase experience with a creative twist.
Reservation
Recommended
Dinner and Cocktail hour from 17:00 to 00:00, Monday to Saturday.
The Caribe Bar and Grill
American
Ambiance
Family-friendly
Key Offerings
A vibrant venue for breakfast, lunch, and dinner, serving classic American dishes with a casual flair, perfect for families.
Reservation
Not needed
Breakfast, Lunch, and Dinner from 09:00 to 18:00, Monday to Saturday.
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Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Local Highlights
Museo Subacuatico de Arte
9-minute walk
Underwater sculptures form an art installation and ecological reserve. Great for snorkeling; unique art experience.
Avenida Kukulkan
15-minute walk
Main strip of Cancun with shops, restaurants, and nightlife. Ideal for shopping and dining experiences.
Extreme Games Cancun
15-minute walk
Adventure park featuring thrilling activities like zip-lining and obstacle courses. Ideal for thrill-seekers.
Harry's
6-minute walk
Fine dining steakhouse with an upscale atmosphere. Signature dish: prime steaks; reservations recommended.
Puerto Madero
5-minute walk
Argentinian grill known for its seafood and steak. Upscale ambiance and waterfront views; gluten-free options available.
H Roof
6-minute walk
Rooftop bar with stunning views and great cocktails. Host live DJ events weekly, perfect for nightlife enthusiasts.
Interactive Aquarium
25-minute walk
Family-friendly aquarium with interactive exhibits. Great for kids with touch pools and live shows.
Transportation Options & Local Travel
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Guest Reviews & Star Ratings
Hear from Guests Who’ve Stayed Before
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Pros
Beach service
Breakfast variety
Friendly staff
Clean hotel
Cons
Cold water issues
Outdated pools
Guest reviewsbased on 937 reviews
Ian from United Kingdom
Couple
Deluxe Seafront King Room
3 nights in November 2025
|
Reviewed:December 25, 2025
9/10
excellent stay
attentive staffvery nice viewsclub levelenhanced dining
the service was great throughout my stay. the staff were very attentive. my room had very nice views of the beach. the club level access included enhanced dining options.
the entire pool area was completely shaded by 4 pm, due to the hotel's structure.
Facilities
9/10
the gym includes three treadmills and two stationary bikes. the main pool area has about twenty loungers and a shaded section. the hotel provides daily room service and a beautiful beachfront area.
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FAQs
About Kempinski Hotel Cancun
How far is Kempinski Hotel Cancun from the city center?
The hotel is located 18 km from the center of Cancun.
What dining options are available at Kempinski Hotel Cancun?
Dining options include Asian specialties at The Sushi Bar and Mediterranean cuisine at Fantino, with indoor and outdoor seating available.
What amenities are provided in the rooms of Kempinski Hotel Cancun?
Rooms include a balcony with ocean views, WI-Fi, a mini bar, air conditioning, and a work desk.
Are there any recreational activities available at Kempinski Hotel Cancun?
The hotel offers a variety of activities including tennis, golf, beach access, and children's playground.
Is parking available at Kempinski Hotel Cancun?
Private parking is available at the hotel for 20 USD per day without a reservation.
What wellness options does Kempinski Hotel Cancun feature?
The hotel has a spa offering a variety of treatments, including massages and access to a sauna, fitness center, and outdoor pools.
Is breakfast included in the stay at Kempinski Hotel Cancun?
Breakfast is available for an additional charge of 40 USD.
Is there an airport transfer service available at Kempinski Hotel Cancun?
Kempinski Hotel Cancun can arrange paid airport transportation, with Cancun International Airport 20 minutes away.
What nearby attractions are available from Kempinski Hotel Cancun?
Nearby attractions include the Mayan Museum (2 km) and El Rey Archaeological Zone (3 km).
What languages do staff speak at Kempinski Hotel Cancun?
The staff at the hotel are multilingual and speak English and Spanish.
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